Complaints Policy

Enviro Windows & Conservatories (UK) Ltd Complaints Policy

At Enviro Windows and Conservatories (UK) Ltd, we pride ourselves on being a family run business who provide our customers with the highest level of service at all times.

Our commitment to you is that to make your installation go as smoothly as possible by providing you with the highest quality products and materials. However, we understand that occasionally things can go wrong. If you are not satisfied with any aspect of Enviro Windows &Conservatories (UK) Ltd.’s services then please contact us as soon as possible at Customer Care who will address any concerns you may have:

1. Contact Enviros phoneline on: 0141 435 3253
2. Email us at: sales@envirowindowsanddoors.co.uk
3. Address: Enviro Windows & Conservatories (UK) Ltd
1 Rutherford Court
Clydebank Business Park
Clydebank
G81 2QP
4. Financial Ombudsman Service:

The Financial Ombudsman Service can look into complaints although you must contact them WITHIN 6 MONTHS of the date of our final response letter.
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Further information can be obtained from the Financial Ombudsman Services website at www.financial-ombudsman.org.uk